Skip to content
Privacy Policy
Thank you for choosing The Hut Company and for your support as a valued customer. We want to ensure that you have a clear understanding of our business practices and policies. Please review the following information:
Shipping Guidelines for Physical and Digital Products
Return and Refund Policy Licenses, Copyrights, and Additional Terms
Shipping Guidelines
Digital Products
Delivery and Processing Time
Upon completing your transaction, you will receive an email containing a personalized and trackable download link for accessing your digital purchase. This email will be sent to you within minutes of placing your order.
Shipping Charges and Delivery Estimates
No shipping fees apply to digital products.
Customs Duties, Tariffs, and Taxes
Please be aware that any customs duties and taxes associated with your order are your responsibility. The Hut Company will not be liable for any fees or charges incurred during shipping.
International Shipping Policy
While The Hut Company's digital products are available worldwide, our plans currently adhere to the English/imperial measurement system. If you require plans in the metric system, please contact us for customization options.
Physical Products
Shipping Processing Time (Applicable to Physical Copies of Plans)
We strive to process all orders for physical copies within 2-3 business days. Please note that weekends and holidays are excluded from this timeline. In cases of high order volumes, there may be a slight delay in shipping. If significant delays occur, we will promptly notify you via email or phone. This processing time is only relevant to buyers purchasing the physical version of architectural packages.
Shipping Charges and Delivery Estimates (Applicable to Physical Copies of Plans)
Shipping costs for physical copies will be calculated and displayed during the checkout process. The charges will depend on the location of the buyer and will be the buyer's responsibility.
Shipping Regions (Applicable to Physical Copies of Plans)
Shipping is only relevant to buyers who request a physical copy of the plans. For digital copies, worry not, as we deliver them worldwide.
Shipping Confirmation and Order Tracking (Applicable to Physical Copies of Plans)
Once your order is shipped, you will receive a confirmation email containing your tracking number(s). Please allow up to 24 hours for the tracking number to become active.
Damages and Losses
(Applicable to Physical Copies of Plans)
The Hut Company cannot be held responsible for products damaged or lost during shipping. If you receive a damaged order, please contact the shipping carrier to initiate a claim. Retain all packaging materials and damaged products for the claims process.
If you need to inquire about an order, please follow these steps:
Send an email to hellohello@thehut.company using the email address associated with your order.
Include your order ID in the subject line.
Provide details of the inquiry in the email.
Refund Policy